As a nonprofit organization, PEPS (Program for Early Parent Support) struggled with the classic challenge of increasing technology demands without internal IT support. For years, the organization relied on a patchwork system that included a part-time consultant, a tech-savvy staff member, and frequent “just Google it” moments. While this ad-hoc approach worked in the early days, it couldn’t keep up with the pace of growth or evolving tech complexity.

“Our knowledge just wasn’t keeping up with the pace of technology. It’s not our job, and we needed more depth than we could provide ourselves.”
— Cari Morales, PEPS

When PEPS began searching for a new IT partner, they had clear criteria:

• A local presence, even in a remote-first world

• Flexible terms, no long-term contracts

• Experience with nonprofits and the ability to understand sector-specific needs

• Shared values, particularly a focus on people and well-being

After evaluating both large IT providers and smaller boutique firms, PEPS chose EXP Technical for its ideal balance of nonprofit experience, local expertise, and values-driven service.

We assigned Emil Dosen as a dedicated consultant, quickly becoming a trusted resource for the PEPS team. In addition to Emil’s hands-on support, the organization gained access to our broader support desk, providing efficient issue resolution and reducing the burden on internal staff.

Key services provided by EXP Technical included:

• Help desk support for fast, reliable issue resolution

• Standardized IT policies, onboarding, and security protocols

• Security training and best practices embedded into staff workflows

• Ongoing consulting and system monitoring via RMM (Remote Monitoring and Management) tools

While the initial rollout of RMM agents was faster than expected, PEPS appreciated the security focus and overall responsiveness of our team.