Outdated Infrastructure and Hidden Vulnerabilities
When we first engaged with the Seattle Institute for Biomedical and Clinical Research (SIBCR), they were unknowingly exposed to significant cybersecurity risks. Legacy virtual servers, more than a dozen, were running outdated versions of VMware, creating potential entry points for attackers. These challenges were the result of poor planning and neglect from their previous IT provider.

Reactive and Risky IT Support
SIBCR’s outsourced IT support model was reactive and lacked strategic insight. The previous provider failed to keep the organization informed about critical developments, including changes in cyber-insurance requirements in October 2022. With no advance warning or plan in place, SIBCR was blindsided by compliance obligations they weren’t prepared to meet, putting sensitive data and insurance eligibility at risk.

Lack of Strategic IT Guidance
The existing IT support lacked the capability to plan proactively or align technology with organizational goals. This led to inefficiencies, increased costs, and heightened risk. SIBCR recognized the urgent need for a more experienced, forward-thinking IT partner.

Engaging EXP Technical for Proactive IT Partnership
SIBCR turned to us for the depth, expertise, and strategic thinking they were missing. We assigned a dedicated primary consultant, Mark Mathura, backed by a full team of specialists. This ensured both tactical support and high-level strategic planning.

Strengthening Security and Compliance
We immediately focused on remediating the vulnerabilities, decommissioning outdated servers, implementing the required cybersecurity controls, and bringing SIBCR into compliance with insurance mandates. Our hands-on, proactive approach ensured these efforts were executed swiftly and thoroughly.

Ongoing Operational Support & Strategic Planning
We worked hand-in-hand with SIBCR’s leadership to establish a routine for IT maintenance and long-term planning. Our consistent presence, strong communication, and access to subject matter experts allowed SIBCR to move from reactive firefighting to proactive strategy.

Education and Awareness
We introduced SIBCR to EXP Academy’s Security Awareness Training, helping staff recognize and respond to cybersecurity threats. This complemented our technical controls and helped foster a culture of security throughout the organization.

Enhanced Cybersecurity Posture
SIBCR now operates in a significantly more secure environment, with compliance requirements met and critical vulnerabilities eliminated. Their sensitive research data, and the veterans they serve, are better protected than ever.

Increased Operational Efficiency
With reliable, strategic IT support, SIBCR streamlined operations and gained confidence in their IT systems. Regular maintenance routines and project oversight have replaced emergency fixes and reactive workarounds.

Cost Savings Through Smart Procurement
We identified opportunities to reduce licensing costs and take advantage of non-profit pricing, helping SIBCR save money while getting more value from their IT investments.

Improved Project Management and Confidence
Our consultant’s proactive project management and attention to historical context helped align IT efforts with SIBCR’s future goals, building trust and laying the groundwork for long-term success.

Scalable Expertise and Support
Beyond the primary consultant, SIBCR now has access to a full bench of technical experts, offering flexibility, fast response times, and a wide range of knowledge.

Positioned for Growth and Innovation
SIBCR is now better positioned to innovate, upgrade legacy systems, and tackle complex IT projects with confidence. Our ongoing partnership is focused on continuous improvement and helping them advance veterans’ healthcare research.