Just Released
2026 IT Support Buyer’s Guide
Based on operational and billing data from 300+ organizations and over 7,000 end users across the Pacific Northwest.
Costs, tradeoffs, and questions every organization should ask before choosing IT support.
Over the past decade, outsourced IT support has quietly changed.
Many IT support providers have moved toward standardized pricing, long-term contracts, remote-first service models, and large support teams spread across multiple locations.
These structural changes can make service easier for providers to scale but they can also make it harder for buyers to understand what they are actually paying for.
We created this guide to help organizations make more informed IT decisions before committing to long-term support agreements.
Download now. No registration required.
Inside the guide:
• What small and midsize businesses typically spend on outsourced IT support
• The tradeoffs between internal IT staff and outsourced support
• Warning signs that your current IT support model may not scale
• How pricing models have changed over the last decade
• Questions to ask before signing a long-term support agreement